Shipping Policy

Last updated: October 18, 2026

1. Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays). You will receive a notification once your order has shipped.

2. Estimated Shipping Times

• United States: 6–9 business days

Please note: these are estimated delivery times. Actual delivery may vary depending on destination, carrier performance, and customs processing.

3. Shipping Costs

Standard Shipping: $7.95, calculated at checkout.

4. Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking updates to appear in the system.

5. Customs, Duties, and Taxes

For international orders, your country may impose import duties, taxes, or customs fees. These charges are the sole responsibility of the customer.

6. Address Accuracy & Unclaimed Packages

It is the customer's responsibility to provide an accurate shipping address. If a package is returned due to an incorrect address or being unclaimed, the customer is responsible for reshipping costs.

7. Delays Beyond Our Control

Delays due to carrier issues, customs, or extreme weather are beyond our control and do not qualify for a refund while the package is in transit.

8. Lost or Missing Packages

If your package has not arrived within the estimated timeframe plus 5 business days, contact us at pattle.us@outlook.com.

Contact Us

• Email: pattle.us@outlook.com
• Entity: Ramos Global LLC
• Address: 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110, United States